Policies / Privacy

Policies and Information

For most stays – a few people a few days.

  • 2 night minimum stay, usually
  • One night can be booked if less than a week to your stay.
  • 20% cleaning fee for all one-nighters.
  • Check-in time: 3pm or after
  • Check-out time: by 10:30am
  • Cancellations/changes must be by email
  • 50% charge for cancellation less than two weeks before reservation
  • Full charge for no-shows, 48 hours or less.
  • MasterCard or Visa required to hold a reservation
  • All rates subject to state taxes: 9.25% transient accommodations tax, 4.16% general excise,13.41% total.

Rates based on 2 people per night; or 4 people in Main House, $20 per night surcharge for each additional person.

For Groups and/or Longer Stays

  • We determine what groups are subject to this policy.
  • A non-refundable deposit of 50% is required to reserve.
  • A valid visa or MasterCard is also required to reserve, to guarantee additional payment if necessary.

Cancellation less than two months before booking will result in an additional 50% of remaining balance (25% of total.)

Full charge for no-shows, 48 hours or less.

If your group will not rent all our units, you will be asked to focus your group on the Main House, the Upstairs and Claudia’s Place first. This is so that your group will have it’s own gathering place and big kitchen. The Breakfast Lanai can then remain for all our guests’ use.

We have 6 queen beds, 14 twins, plus one futon couch, total. We also have 4 foam futon, suitable for the young.

We will help in whatever way we can, to arrange catering, custom set up, photography, custom tours, but please make these arrangements with us by email. You will be charged for our time, if it is extensive.

Breakfast Lanai buffet, 6:30-10:30 am includes local fruit, cereals, bagels, muffins, homemade cinnamon rolls, boiled eggs, butter, jam, milk, coffee, tea, orange juice, cream.
Snacks on the “Breakfast Lanai ” for you 24/7
Limited housekeeping provided, let us know what you need – extra towels, etc.

Check Availability

Privacy Notice

This privacy notice discloses the privacy practices for (www.volcanoguesthouse.com). This privacy notice applies solely to information collected by this web site. It will notify you of the following:

What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing

We are the sole owners of the information collected through reservationkey.com reservation system for Volcano Guest House, and accessed on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you, or what you fill out on the Reservation Request Form. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding your reservation. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to arrange for special catering you request for your stay.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. We have never yet done that, except as specifically requested by individuals for specific information.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time by contacting us via the email address or phone number given on our website. You may also:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.
  • Security

We take precautions to protect your information. When you submit sensitive information via the website form provided by Reservation Key, your information is protected both online and offline.

Wherever Reservation Key collects sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While Reservation Key uses encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, check in and check out) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

If you feel that we are not abiding by this privacy policy, you should contact us immediately.